Privacy policy

What we keep

• Your account: name, email and the role you hold in your company.
• Your inventory: parts, photos, bins, loads, suppliers, costs and prices you enter.
• eBay, when you connect it: a sign-in token from eBay (stored encrypted), your listings, orders, fees, tracking numbers and the buyer's eBay username on each sale. The buyer's shipping address is read from eBay only to print a packing slip and is not stored. We never see your eBay password.
• Bank and card feeds, when you connect them through Plaid: account names, balances and transactions. Bank sign-in happens with Plaid; we never see your bank password. The connection is read-only.
• Billing: your plan, billing status and a Stripe customer reference. Card details are entered on Stripe's own pages and never reach our servers.
• Usage: basic logs needed to keep the Service secure and working, and a count of AI requests and their cost per workspace.

How we use it

Only to run your workspace: listing parts on eBay for you, syncing orders, tracking inventory, preparing your P&L and cash flow, billing your subscription and supporting you. Some features send part photos or descriptions to an AI model to suggest part names, prices, fitment and bookkeeping categories. That content is used to answer the request and not to train public models.

Who else handles it

We use service providers to run the software, and they process data only on our behalf: Vercel (hosting and file storage), Neon (database), Clerk (sign-in), Stripe (payments), Plaid (bank feeds), eBay (marketplace) and an AI provider through Vercel's AI Gateway.

eBay account deletion

When eBay tells us a buyer has closed their eBay account, we remove that buyer's username from every sale we hold.

Security

Data is encrypted in transit, sign-in tokens for eBay and banks are encrypted at rest, and every workspace is isolated from every other. Inside a workspace, workers never see costs, profit or money pages.

Keeping and deleting data

We keep your workspace for as long as your account is open. A company owner can export the books at any time and can ask us to delete the company's data; we'll do it within 30 days, except records we must keep by law, such as billing records.

Your choices

You can disconnect eBay or your bank at any time from Settings and Money → Bank, change or cancel your plan in Settings → Plan and billing, and ask us for a copy of your data or to correct or delete it.

Changes

If we change this policy in a meaningful way we'll tell you before it takes effect. See also our terms of service.

Contact

Questions or requests: edwin@sarkisiangroup.com