Terms of service

1. Your account and workspace

Each business gets its own private workspace. The person who creates it is its owner and is responsible for who they invite and what those people do in it. Keep your sign-in secure and tell us right away at edwin@sarkisiangroup.com if you think someone has accessed your account without permission.

You must be at least 18 and able to enter a contract for your business.

2. Free trial

When you sign up you choose a plan and add a payment card to start a 14-day free trial with every feature. Your card is not charged during the trial. When the trial ends, your plan starts and your card is charged automatically for that plan, then on each renewal, unless you cancel before the trial ends in Settings → Plan and billing. Cancelling during the trial means you're never charged. Each business gets one free trial.

3. Plans, billing and renewal

• Paid plans are billed in advance, monthly or yearly, through our payment processor, Stripe. Prices are shown on our pricing page in US dollars and don't include sales tax where it applies.
• Subscriptions renew automatically at the end of each period until you cancel. You can cancel anytime in Settings → Plan and billing; you keep access until the end of the period you've paid for.
• Upgrades take effect right away and are prorated. Downgrades take effect from the next bill.
• Except where the law requires otherwise, payments are non-refundable and we don't give credits for partial periods.
• If a payment fails we'll try again and let you know. If it still isn't paid we may pause your workspace until it is.
• We may change prices with at least 30 days' notice before your next renewal. Special or custom prices we agree with you in writing stay as agreed.

4. Your data

Everything you put into the Service (parts, photos, loads, sales, bank and accounting records) belongs to you. You give us permission to store and process it only to run the Service for you, as described in our privacy policy. You can export your books anytime, and if you close your account we'll delete your workspace on request.

5. eBay, banks and other services

When you connect eBay, a bank through Plaid, or another service, your use of it is also governed by that company's own terms. You're responsible for following eBay's rules for your listings, including its policies on prohibited and restricted items, and for the fees eBay charges. We're not responsible for outages, changes or decisions made by those services.

6. AI features

Some features use AI to suggest part names, item specifics, vehicle fitment, prices and bookkeeping categories. AI suggestions can be wrong. You're responsible for checking a listing, its fitment and its price before you publish it, and for your accounting and tax filings. Each plan includes a monthly AI allowance; if you reach it, AI features pause until the next month or until you raise it.

7. Acceptable use

• Use the Service only for lawful business purposes.
• Don't list stolen parts or parts you don't have the right to sell.
• Don't try to access another business's workspace, probe or disrupt the Service, or reverse engineer it.
• Don't resell the Service without our written permission.

We may suspend a workspace that breaks these rules or puts other customers at risk.

8. Availability and changes

We work hard to keep the Service running and your data safe, but it's provided “as is” without guarantees of uninterrupted availability. We improve the Service often and may add, change or remove features. If we make a change that significantly reduces what your paid plan includes, we'll tell you first.

9. Limitation of liability

To the fullest extent the law allows, we aren't liable for indirect, incidental or consequential damages, or for lost profits, sales or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

10. Ending the agreement

You can stop using the Service and cancel anytime. We may end these terms with 30 days' notice, or right away if you seriously break them. Sections about your data, payments owed, and limits of liability survive.

11. Changes to these terms

We may update these terms. If a change is significant we'll let you know by email or in the app before it takes effect. Continuing to use the Service after that means you accept the new terms.

12. Contact

Questions about these terms: edwin@sarkisiangroup.com.